Delivery / Payment / Shipping

Delivery / Payment / Shipping

 

 

Delivery & Default and Impossibility of Performance

For deliveries of ordered items the following delivery times shall apply:
-deliveries within Germany: 3-5 days
-deliveries within Europe: 5-10 days
-deliveries outside Europe: 10-18 days

Should damages for non-performance due to slight negligence ex parte the company New Art Illusion be made, these are limited to direct and indirect damages that do not affect loss of profit or concern unpredictable, atypical damages. Compensations of damages caused by delay are limited to the triple purchase price. This shall apply to gross negligence or intent ex parte the company New Art Illusion. Agreements about binding delivery times require our explicit approval in writing. In case of force majeure or other incidents we cannot govern in our own company or subcontracting firms avoiding consignment, we are able to extend the agreed upon delivery time for three weeks or to withdraw from the contract. The company New Art Illusion is obliged to inform the buyer about non-performance in the event of withdrawal and shall compensate considerations already performed immediately.

Payment Terms & Prices

The payment of goods shall be made either by advance payment, cash on delivery or via the PayPal online system. Payment by invoice shall only be available to companies, administrations or other public bodies.
All prices do always include applicable statutory VAT, except those expressly accomplished excluding VAT. Only those prices will be charged, that has been estimated at the time an ordering was confirmed. Subsequent price changes do not affect the subject terms of the contract. Differing arrangements may only be made in writing.
When paying with PayPal payment system, the invoice amount is debited of your registered PayPal account after the order / purchase process. If you pay by cash on delivery an additional charge is to be collected by the delivery agent (Germany: 2,00 EUR fee for the money transfer; International: returning fees – the amount varies by destination country).

Packing and Shipping

1. Inside the Federal Republic of Germany

Shipping takes place via mail. Up to a purchased price of € 75,- we charge flat shipping and handling fees of € 5,-. For amounts of € 75,- and more shipping inside Germany will not be charged.
In our discretion shipping shall take reasonable care. We are not obligated to the cheapest shipping. In case of withdrawing an order (according to § 312 BGB) we reserve the right to charge incurred expenses for already produced goods, that cannot be used for other purposes. Costs will at most be as high as the purchase price.

2. Outside the Federal Republic of Germany

Shipping takes place via air mail. We charge flat shipping and handling fees of € 10,- inside Europe and € 15,- for shipping outside Europe.
In our discretion shipping shall take reasonable care. We are not obligated to the cheapest shipping. In case of withdrawing an order (according to § 312 BGB) we reserve the right to charge incurred expenses for already produced goods, that cannot be used for other purposes. Costs will at most be as high as the purchase price.